Reports are designed to be quickly accessed within the app, exportable to a common file type (.csv), and easily scanned for key indicators.
Managers like the BTS over-view reports because they have an immediate, clear picture across all those areas they are tracking. It shows them what is going on, what areas, tickets or people to focus on, and provide them the data they need to act quickly on any issue.
Discrepancies are highlighted and flagged for easy reference. As such, accounting and review personnel love the ticket detail view as they can see exactly where there are discrepancies and get the heart of the matter in an instant. No more wondering what mistake was made or how much money has been lost.
Expense management groups and travel agencies love the easy to read processes that allow them to quickly reference, search by key word and export information to combine or work with their systems.
Most importantly, BTS is a completely independent processing system that does not restrict you to one CRM, Sales Compliance, Accounting, Travel System or GDS.
And yes, customization is available for specific company compliance criteria, ticketing activities and more.